Refund Terms for QUANTUMFIELD
Welcome to QUANTUMFIELD. We strive to provide the best service and customer satisfaction. Please review our refund policy carefully to understand your rights and responsibilities regarding transactions with us.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The request for a refund must be made within 30 days of purchase.
- The service or product must not have been used or significantly consumed.
- You must provide a valid reason for requesting the refund.
Non-Refundable Items
Certain services and products are exempt from being refunded, including:
- Downloadable software or resources once delivered or accessed.
- Subscription-based services after the initial 14-day grace period.
- Gift cards or promotional codes.
Refund Process
To request a refund, please follow these steps:
- Contact our support team at [email protected] with your order details.
- Provide a detailed explanation of the issue and the reason for the refund request.
- Our team will review your request and respond within 7 business days.
Approval of Refunds
If your refund request is approved, we will process the refund to your original method of payment within 14 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Late or Missing Refunds
If you have not received your refund yet, please:
- Check your bank account again or contact your credit card company as it may take time before the refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at [email protected].
Contact Information
If you have any questions about our refund policy, please feel free to contact us:
Email: [email protected]
Phone: +65-6388-8888
Thank you for choosing QUANTUMFIELD. We appreciate your trust and are here to provide the best support possible.